Your rent is changing

From April 2025, your rent and service charges will increase. You'll shortly receive a letter letting you know exactly what your new charge will be, along with a set of FAQs to fully explain the changes and answer any questions you may have.

We’re experiencing rising costs associated with managing and maintaining our homes and services. Therefore, we need to increase our rental income so that we can continue to fulfil our commitment of providing safe, secure homes. We understand that any increase in rent can be challenging. We’re here to help – please get in touch if you’ve got concerns about paying your rent and we can discuss what support we can offer.

If you’re a tenant

Your rent will increase by a maximum of CPI (the Consumer Price Index) plus 1%. In September 2024 the Consumer Price Index was 1.7%. Your rent will therefore be increasing by 2.7% from April 2025

You may also have to pay a service charge, which is used to cover any costs for communal areas, such as Grounds Maintenance and Cleaning. As some costs are expected to rise more than inflation, RHP has ensured that all service charge increases are also capped to a maximum of CPI (the Consumer Price Index) plus 1% for tenants, which is 2.7%. This means RHP is absorbing any costs that are expected to be greater than 2.7%.   

If you’re a Shared Owner

Your rent will increase by the Retail Price Index (a measure of inflation) plus 0.5%. September's inflation rate of 2.7% will be used, so the rent increase will be no greater by 3.2% as per the terms stipulated in your lease.

If you're a former L&Q customer who's recently been transferred to RHP, November's inflation rate of 3.6% will be used, so the rent increase will be no greater than 4.1%.

Your service charge is variable, based on expected costs for the year. This means if RHP under or overcharges you, the difference can be collected 18 months later.

If you’re a Leaseholder

Your service charge is variable, based on expected costs for the year. This means if RHP under or overcharges you, the difference can be collected 18 months later.  

If you're having problems paying your rent

To find out if you’re entitled to help with paying your rent, you can:

• use the government's online benefits calculator at www.gov.uk/benefits-calculators.
• contact your local authority Housing Benefit Team.
• get free, independent, and confidential advice from Citizens Advice by calling 0800 1448 848 or visiting www.citizensadvice.org.uk.

If you’re worried about paying your increased rent, visit our Financial Support page for information on local financial support and links to benefit & budgeting calculators. If you have any queries, please fill out a contact form or call 0800 0322 433.